1. Shipping Costs and Delivery Times
UK Delivery
Cost: £5.00
Delivery Time: Up to 3-5 working days
Europe Delivery
Cost: £10.00
Delivery Time: Up to 5-7 working days
International Delivery
Cost: £15.00
Delivery Time: Up to 7 working days
2. Order Status and Tracking
To check the status of your order, contact us at emiliamarieburk@gmail.com with your order name and order number.
Once dispatched, you will receive an email with a unique tracking number. Use this number to track your order through the courier’s tracking portal.
3. Delivery Requirements
For 'signed for' deliveries, someone must be present at the shipping address to receive the parcel. If no one is present, the courier will leave a calling card, allowing you to reschedule the delivery.
4. International Shipping Terms
Emilia Burk is responsible only for dispatching the item and will not be liable for delays, damage, or loss caused by the courier once the parcel is in transit.
Customers are responsible for any additional fees or taxes incurred when sending parcels overseas.
5. Store Visits and Collection
We currently do not have a physical store for customers to visit, collect orders from, or return orders to.
6. Expedited Shipping
For time-sensitive orders, select the fastest delivery option available at checkout. For urgent requests, contact our Customer Service team at emiliamarieburk@gmail.com with your name, order number, and deadline. We will do our best to assist you.
7. Delivery Issues
For issues with delivery, contact us at emiliamarieburk@gmail.com. While we will assist, we cannot guarantee delivery times or take responsibility for delays caused by the courier.
8. Contact Us
For any questions or concerns regarding shipping, please reach out to us at emiliamarieburk@gmail.com, or fill the “Contact” form.
Thank you for choosing Emilia Burk. We appreciate your business and aim to provide a smooth and reliable shipping experience.